Help center | SimpleFX ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the minimum initial deposit required to open a new account?", "acceptedAnswer": { "@type": "Answer", "text": "There is no minimum deposit to open an account." } }, { "@type": "Question", "name": "How many accounts can I open?", "acceptedAnswer": { "@type": "Answer", "text": "Clients can create up to 4 Live and Demo accounts for each currency in each jurisdiction." } }, { "@type": "Question", "name": "How to delete an account (terminate services)?", "acceptedAnswer": { "@type": "Answer", "text": "You can terminate an agreement at any time by going to App → Profile → Delete account. To find out what kind of data would be permanently deleted and what we are obligated to store by law and regulatory bodies, please check our Privacy Policy." } }, { "@type": "Question", "name": "What are the main rules regarding withdrawals?", "acceptedAnswer": { "@type": "Answer", "text": "Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process." } }, { "@type": "Question", "name": "What are the main rules regarding deposits?", "acceptedAnswer": { "@type": "Answer", "text": "All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time." } }, { "@type": "Question", "name": "My position was closed without my permission/I just got stopped out. Why?", "acceptedAnswer": { "@type": "Answer", "text": "When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses." } }, { "@type": "Question", "name": "How do I convert SWAP rates?", "acceptedAnswer": { "@type": "Answer", "text": "SWAP points are presented in the SimpleFX Terms and Conditions and under “Symbol information” section in our trading app.\r\n\r\nFORMULA:\r\nprice*size of order*swap rate=swap value in quote currency\r\n\r\nsize of order → lot\r\nswap rate → check Terms & Conditions \r\nquote currency → second currency in a pair e.g. EURUSD\r\n\r\nExample:\r\n1 lot order (long) on BTCUSD: 43068 (current price)*1(order size)*-0.0548%(swap rate)=-23.59 USD(quote currency)" } }, { "@type": "Question", "name": "My stop loss or take profit order was not activated or was activated too early. Why?", "acceptedAnswer": { "@type": "Answer", "text": "Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price." } }, { "@type": "Question", "name": "Can I partially close my position?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. You can partially close a position using different methods. Please check this short video tutorial." } }, { "@type": "Question", "name": "What documents do I need to make my first deposit in a fiat currency (e.g., USD, EUR, AUD)?", "acceptedAnswer": { "@type": "Answer", "text": "To proceed with your initial fiat currency deposit, you will need to verify your identity and residential address. For identity verification, please submit a valid document that includes your name and date of birth, such as a passport or a national identity card. For verifying your residence, a recent document (no older than three months), such as a bank statement or a utility bill (telephone, water, or electricity), is required to confirm your current address." } } ] } ``` ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://basitfx.com/" }, { "@type": "ListItem", "position": 2, "name": "Help center" } ] } ``` 78% of retail investor accounts experience cash losses as a result of trading CFDs with this CFD provider. CFDs are complex instruments and carry a high risk of losing money rapidly due to leverage. 78% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. CFDs are complex instruments and carry a high risk of losing money rapidly due to leverage. 78% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. [![BasitFX logo](./assets/images/basitfx-logo.png?v=2)](/) Offer [Promotions New Check out the latest bonus offers](/promotions "Check out the latest bonus offers") [Crypto Check out Bitcoin and altcoins on SimpleFX](/offer/crypto "Check out Bitcoin and altcoins on SimpleFX") [Forex Choose major and minor currency pairs](/offer/forex "Choose major and minor currency pairs") [Indices Engage with worldwide indexes](/offer/indices "Engage with worldwide indexes") [Commodities Choose between energy and agricultural assets](/offer/commodities "Choose between energy and agricultural assets") [Metals Dig into high in value market](/offer/metals "Dig into high in value market") [Equities Explore American, European, and Asian companies](/offer/equities "Explore American, European, and Asian companies") [Earn - Stake & Trade Make extra money from staking and trading](/earn-stake-trade "Make extra money from staking and trading") [Go to offer](/offer) Trading info [Our symbols Trade multiple financial assets](/instruments "Trade multiple financial assets") [Payment methods Multiple fiat and crypto options](/payments "Multiple fiat and crypto options") [SFX Coin Explore multiple possibilities available with our token](/sfx-simplefx-coin "Explore multiple possibilities available with our token") [Bitcoin Lightning Network Reach new heights in crypto trading](/bitcoin-lightning-network "Reach new heights in crypto trading") [Zero fees Explore our free features](/zero-fees "Explore our free features") Platforms [Mobile app Trade everywhere you go](/mobile-app "Trade everywhere you go") [Desktop app Exploit the whole power of SimpleFX](/desktop-app "Exploit the whole power of SimpleFX") [Web app Utilize cutting-edge technology](/web-trader "Utilize cutting-edge technology") [Go to platforms](/platforms) Company [About SimpleFX Check out essentials about our brand](/about "Check out essentials about our brand") [Cybersecurity awareness Find out how we protect your transactions](/cybersecurity-awareness "Find out how we protect your transactions") [Connect for business Explore tailored solutions dedicated to your business](/connect-for-business "Explore tailored solutions dedicated to your business") [Help center](/help-center) Popular search [ BRENT](/instruments/BRENT)[ BTCUSD](/instruments/BTCUSD)[ DE40](/instruments/DE40)[ ETHUSD](/instruments/ETHUSD)[ EURUSD](/instruments/EURUSD)[ INTC.US](/instruments/INTC.US)[ MSTR.US](/instruments/MSTR.US)[ NATGAS](/instruments/NATGAS)[ NVDA.US](/instruments/NVDA.US)[ OIL](/instruments/OIL)[ TSLA.US](/instruments/TSLA.US)[ US100](/instruments/US100)[ US500](/instruments/US500)[ USDJPY](/instruments/USDJPY)[ XAGUSD](/instruments/XAGUSD)[ XAUUSD](/instruments/XAUUSD) [Sign up](https://app.basitfx.com/signup) [Log in](https://app.basitfx.com/login) [Sign up](https://app.basitfx.com/signup) EN [EN - 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Stake & Trade Make extra money from staking and trading](/earn-stake-trade "Make extra money from staking and trading") [Go to offer](/offer) Trading info [Our symbols Trade multiple financial assets](/instruments "Trade multiple financial assets") [Payment methods Multiple fiat and crypto options](/payments "Multiple fiat and crypto options") [SFX Coin Explore multiple possibilities available with our token](/sfx-simplefx-coin "Explore multiple possibilities available with our token") [Bitcoin Lightning Network Reach new heights in crypto trading](/bitcoin-lightning-network "Reach new heights in crypto trading") [Zero fees Explore our free features](/zero-fees "Explore our free features") Platforms [Mobile app Trade everywhere you go](/mobile-app "Trade everywhere you go") [Desktop app Exploit the whole power of SimpleFX](/desktop-app "Exploit the whole power of SimpleFX") [Web app Utilize cutting-edge technology](/web-trader "Utilize cutting-edge technology") [Go to platforms](/platforms) Company [About SimpleFX Check out essentials about our brand](/about "Check out essentials about our brand") [Cybersecurity awareness Find out how we protect your transactions](/cybersecurity-awareness "Find out how we protect your transactions") [Connect for business Explore tailored solutions dedicated to your business](/connect-for-business "Explore tailored solutions dedicated to your business") [Help center](/help-center) EN - English AR - العربية ES - Español FR - Français HI - Hindi ID - Bahasa Indonesia KO - Korean MY - Malay PT-BR - Português RU - Русский TH - ภาษาไทย TR - Türkçe VI - Tiếng Việt ZH - 中文 * [](/ "Home") * Help center Help center =========== Your one-stop destination for all your queries and support needs. Here, you'll find a comprehensive repository of articles, tutorials, and FAQs designed to assist you in navigating our platform with ease. For personalized assistance, our dedicated support team is just a click away, ready to help you. ![](./assets/help-center/help-mobile.png) FAQ Frequently Asked Questions -------------------------- Read the top 10 most frequently asked questions. If you still haven't received the answer to your question, go to all questions. What is the minimum initial deposit required to open a new account? There is no minimum deposit to open an account. How many accounts can I open? Clients can create up to 4 Live and Demo accounts for each currency in each jurisdiction. How to delete an account (terminate services)? You can terminate an agreement at any time by going to App → Profile → Delete account. To find out what kind of data would be permanently deleted and what we are obligated to store by law and regulatory bodies, please check our Privacy Policy. What are the main rules regarding withdrawals? Withdrawals are processed 24/7 in accordance with the rules presented [here](https://basitfx.com/payments). The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process. What are the main rules regarding deposits? All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time. My position was closed without my permission/I just got stopped out. Why? When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses. How do I convert SWAP rates? SWAP points are presented in the [SimpleFX Terms and Conditions](https://basitfx.com/terms-and-conditions) and under “Symbol information” section in our trading app. **FORMULA:** price\*size of order\*swap rate=swap value in quote currency size of order → lot swap rate → check Terms & Conditions quote currency → second currency in a pair e.g. EURUSD **Example:** 1 lot order (long) on BTCUSD: 43068 (current price)\*1(order size)\*-0.0548%(swap rate)=-23.59 USD(quote currency) My stop loss or take profit order was not activated or was activated too early. Why? Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price. Can I partially close my position? Yes. You can partially close a position using different methods. Please check this short [video tutorial](https://youtu.be/seMkigOX-dk). What documents do I need to make my first deposit in a fiat currency (e.g., USD, EUR, AUD)? To proceed with your initial fiat currency deposit, you will need to verify your identity and residential address. For identity verification, please submit a valid document that includes your name and date of birth, such as a passport or a national identity card. For verifying your residence, a recent document (no older than three months), such as a bank statement or a utility bill (telephone, water, or electricity), is required to confirm your current address. [See all questions and answers](/faq) Education ### Popular tutorials Perhaps you will find the answer to your question in our educational materials. Check it out. [How to Clear Your Browser’s Cache (Chrome, Firefox, Safari)](/education/how-to-clear-your-browsers-cache-chrome-firefox-safari) [How to trade?](/education/how-to-trade-desktop) [How to close an order?](/education/how-to-close-an-order-desktop) [How to use one click trading?](/education/how-to-use-one-click-trading-desktop) [First In, First Out (FIFO) explained](/education/first-in-first-out-fifo-explained-desktop) [How to use the trade calculator?](/education/how-to-use-trade-calculator-desktop) [Where to find a help center?](/education/where-to-find-a-help-center-mobile) [How to modify your opened and pending trades?](/education/how-to-modify-your-opened-and-pending-trades-mobile) [How to close your trade?](/education/how-to-close-your-trade-mobile) [How to open trade?](/education/how-to-trade-mobile) [How to switch to live account from demo account?](/education/how-to-switch-to-live-account-from-demo-account-mobile) [See all videos](/education/?type=video) glossary Trading terms glossary ---------------------- Navigate the complexities of the financial world with ease and learn the trading language. This comprehensive resource demystifies trading vocabulary, offering clear definitions and insightful explanations. [See full glossary](/trading-glossary) ![](./assets/help-center/book-mobile.png) support Contact our support ------------------- We are here for you and we get recognised for great work Live chat 24/5 We respond in a few minutes and are available 5 days a week, 24 hours a day. [How can we help you?](https://app.basitfx.com/login?action=open-livechat) Contact If you have a matter that is not so urgent, 
you can write an e-mail. [support@simplefx.com](mailto:support@simplefx.com) awards Award winning customer support ------------------------------ We are here for you and we get recognised for great work ![Simple start step 0](../../assets/help-center/award.png) The Best Support 2023 Crypto Expo Europe 2023 We are excited to inform you that SimpleFX won the “Best Support” Award at Crypto Expo Europe, March 2023. ![Simple start step 1](../../assets/help-center/heart.png) We continue to be transparent Our support team is there for you 24/5 to answer your questions about financial markets, the platform’s functionality, and any other issues. connect for business Business contact ---------------- If you are a business, partner, or affiliate seeking to connect with us, explore the various contact options available to streamline communication and collaboration. Our dedicated team is here to assist and explore opportunities with you. [Go to Connect for business](/connect-for-business) Simple account opening. Simple way to start investing. No fees and no minimum deposits Enter your e-mail I accept the [Terms of Use](https://basitfx.com/legal-documents) & [Privacy Policy](https://basitfx.com/privacy-policy/). Open account now ![Discover SimpleFX](/assets/images/new-sfx-app-webtrader-mobile-v2@2x.png) ![BasitFX](assets/images/basitfx-logo-white.png) Find us on [](/social/facebook)[](/social/linkedin)[](/social/youtube)[](/social/tiktok)[](/social/telegram) Join our community [](/social/x)[](/social/discord) Download SimpleFX [](https://basitfx.com/get-app/ios) Scan this QR code download app. ![](https://api.basitfx.com/mobile-store/qr/ios) [](https://basitfx.com/get-app/android) Scan this QR code download app. ![](https://api.basitfx.com/mobile-store/qr/android) [Offer](/offer) Offer [Crypto](/offer/crypto) [Forex](/offer/forex) [Indices](/offer/indices) [Commodities](/offer/commodities) [Equities](/offer/equities) [Metals](/offer/metals) [Earn - Stake & Trade](/earn-stake-trade) [Promotions](/promotions) [Go to offer](/offer) [Platforms](/platforms) Platforms [Mobile app](/mobile-app) [Desktop app](/desktop-app) [Web app](/web-trader) [Go to platforms](/platforms) Trading information [Our symbols](/instruments) [Payment methods](/payments) [SFX - SimpleFX Coin](/sfx-simplefx-coin) [Bitcoin Lightning Network](/bitcoin-lightning-network) [Zero fees](/zero-fees) [API](https://github.com/SimpleFXcom/simplefx-api) Support [Help center](/help-center) [Frequently asked questions](/faq) [Status](/status) [Currency calculator](/currency-calculator) Academy [Education](/education) [Trading glossary](/trading-glossary) Company [About us](/about) [Cybersecurity awareness](/cybersecurity-awareness) [Connect for business](/connect-for-business) [Brand assets](/brand-assets) Affiliate [Become a partner](/affiliate) [Unilink](/unilink) Privacy and Regulation [Legal documents](/legal-documents) [Rollover](/rollover) [Privacy policy](/privacy-policy) [Cookie policy](https://basitfx.com/resources/SimpleFX_CookiesPolicy.pdf) **SimpleFX Group** consists of the following entities: **8TECH LTD** authorized and supervised by the Financial Services Commission in Mauritius licence number GB23201604. Office Address: 18 Bank Street Ground Floor, Silver Bank Tower Cybercity, Ebene, Mauritius. 8TECH LTD does not provide any Fiat Exchange Services nor Cryptocurrency exchange services. 8TECH LTD does not support cryptocurrency trading accounts nor cryptocurrency deposits. **8TECH ZA (PTY) LTD** a Crypto Assets Service Provider and FSP with License No 53073 Authorized by the Financial Sector Conduct Authority (FSCA), Office address: 4 Haven Lane Malvern Queensburgh Durban Kwa-Zulu Natal 4093, South Africa. 8TECH ZA (PTY) LTD offers cryptocurrency deposits and supports cryptocurrency trading accounts based on the FSCA license No 53073 with crypto assets subcategory. **8TECH SVG LTD** with registration number 22361 BC 2014 with registered address at Beachmont Business Centre, Suite 404, Kingstown VC0100, Saint Vincent and the Grenadines. 8TECH SVG LTD is the owner of the website SimpleFX: Free trading & investing platform. 8TECH SVG LTD offers cryptocurrency deposits and supports cryptocurrency trading accounts. 8TECH SVG LTD does not offer Fiat exchange services nor Cryptocurrency exchange services. **SimpleFX Group** is not authorized by any EU authority, EEA National Competent Authority or the United Kingdom. SimpleFX services are outside the EU and the UK regulatory framework. You will not be covered by the Investor Compensation Fund. The information on this website does not constitute, nor should it be construed or understood as an inducement or solicitation to engage in any investment or trading activity and is not intended as a marketing or promotion of the SimpleFX services to citizens of the EU, the EEA or the UK. **SimpleFX Group** does not provide services to citizens and residents of the United States or any country where such distribution or use would be contrary to local law or regulation. **RISK WARNING** Margin trading in foreign currency, virtual assets or other off-exchange products on margin carries a high level of risk and may not be suitable for everyone. We advise you to carefully consider whether trading is appropriate for you in light of your personal circumstances. CFDs are complex instruments and carry a high risk of losing money rapidly due to leverage. 78% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Tax may be payable on any profits and you should seek independent advice on your taxation position. 2026 SimpleFX. All rights reserved. [ Write to us. We respond 24/5. ](https://app.basitfx.com/login?action=open-livechat)