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Frequently Asked Questions

General questions

1. What is the minimum initial deposit required to open a new account?

There is no minimum deposit to open an account.

2. Do trading conditions for demo account differ from the ones for live trading account?

Quotes on demo accounts are the same as on real trading accounts.

3. How many accounts can I open?

Clients can create up to 3 Live and Demo accounts for each currency.

4. What is verification email?

As a part of account creation process we require your email address to be verified.

5. What is SimpleFX?

SimpleFX is a cutting-edge online trading app. Invest your fiat money or crypto in Forex, cryptocurrencies, indices, precious metals, and commodities. The best experience guaranteed!

6. SimpleFX Company Information

SimpleFX Ltd is incorporated in Saint Vincent and the Grenadines under registered number 22361 IBC by the Registrar of International Business Companies and its operations are subject to the Saint Vincent law. SimpleFX Ltd is an innovative forex brokerage company providing services for thousands of clients around the world. All information regarding the Terms and Conditions as well as our AML policy and refund policy are available on the SimpleFX Terms and Conditions page. We have been operating since 8th October 2014.

7. What type of broker are you?

We are an STP broker, which means that there is no dealing desk. All of your trades are being sent to our liquidity pool and you are trading against other traders.

8. How many accounts can I open?

Clients can create up to 3 accounts per available account currency. The rule applies separately to Live accounts and Demo accounts. To create an account, go to the Main menu -> Accounts & Deposits -> Add account.

9. If I was trading on a Demo account and then switched to a Live account, would I have to pay additional fees or commissions?

No. The trading conditions are the same for DEMO accounts and LIVE accounts. As a result, you would still get the same amount of profit or loss.

10. On the platform, I am trying to close an order, but it does not close. Why?

Either the market is closed for a given symbol and the order can not be closed outside a trading session, or please try to clear your web browser cache memory by pressing simultaneously the CTRL+SHIFT+R key combination on your keyboard.

11. Do you have video tutorials?

Yes. Please go to the Help Center -> Video tutorials in the SimpleFX platform. You can also access the tutorials here.

12. What is margin trading?

Margin trading allows you to profit from the rising and falling prices of any asset. You will make a profit if you open a buy order and close the transaction when the price moves up. You will make a profit if you open a sell order and close it when the price moves down. In conclusion, you can earn on every price movement, up and down, which is not always possible if we take into consideration for example stock exchanges.

13. When is an account considered “inactive”?

We consider an account inactive only if there was no trading activity on it, so there were no trades executed. If you open at least one trade, the account will be considered active, even if there is nothing going on there for a longer time.

14. From which countries clients can not open an account?

We do not accept documents/clients from the following countries: USA, Canada, Japan, Iran, Mauritius, Myanmar, North Korea, Puerto Rico, Saint Vincent and the Grenadines, Minor Outlying Islands (United States), Virgin Islands (United States).

15. Can my profit/loss/balance be displayed in a currency different from my account’s base currency?

Yes. You can display all account values in any currency that is suitable for you. Please go to Settings -> Trading platform -> Preview currency.

16. My balance/profit/loss shows “0” even though I have funds on my account/open positions. Why?

Increase it to maximum available value. To do this, please go to Settings -> Trading platform -> Cryptocurrency precision.

17. Does SimpleFX initiate phone calls to offer services or process withdrawals?

We never initiate phone calls to offer our services or to process withdrawals. If you received such a call please report it immediately to We also recommend reading more about Cybersecurity awareness on our dedicated website.

18. How to delete an account (terminate services)?

You can terminate an agreement at any time by going to App → Profile → Delete account. To find out what kind of data would be permanently deleted and what we are obligated to store by law and regulatory bodies, please check our Privacy Policy.

19. How do I profit from trading on Forex?

The amount of your profit depends on the efficiency of your trading strategy, on how well you will learn to predict the interest rates changes and to a small extent on the amount of your deposit which allows you to sustain unfavorable situations during market movements.

20. How does Forex trading work?

Forex is used for trading currency pairs. Common currency pairs are the Euro/US Dollar, US Dollar/Japanese Yen, Great British Pound/US Dollar, and US Dollar/Canadian Dollar. You buy one currency and automatically sell another.

21. How can I open a trading account?

Click “Register”, confirm your email, and you will receive your login details. Bitcoin accounts don't require any other verification: no Identity or Proof of address are required. To open a hard currency account, you have to go through the verification process first.

22. What tools do I need to trade on Forex?

You only need a computer with internet connection and a free demo account or a funded live account with SimpleFX to start. However, you should be equipped with proper Forex education and tools to minimize risks in the Forex market.

23. Who are the participants on the Forex market?

The Forex market is called an 'Interbank' market due to the fact that historically it has been dominated by banks, including Central Banks, commercial banks, and investment banks. However, the percentage of other market participants is rapidly growing and now the list includes large multinational corporations, global money managers, registered dealers, international money brokers, futures and options traders, and individual investors.

24. Where is the central location of the Forex market?

Forex trading is not centralized on an exchange, as is the case with the stock and futures markets. The Forex market is considered an Over-the-Counter (OTC) or 'Interbank' market, due to the fact that transactions are conducted between two counterparts over the telephone or via an electronic network.

25. What is Forex?

Forex, also known as foreign exchange or FX, is the simultaneous buying of one currency while selling another. The forex market is available 24 hours a day, five days a week and it’s one of the largest, most liquid financial markets in the world. Just to compare, the New York Stock Exchange makes about $169 billion a day in volume and the Forex Market makes over $5 trillion a day in volume.

26. Does SimpleFX send tax returns?

SimpleFX sends emails with monthly and daily statements, and these documents may be used to account for taxes. We do not send any documents or statements for our traders to tax offices. It is your obligation to calculate taxes based on your account statements and your local law.

27. Can I lose more than I deposited to my SimpleFX account?

To provide ease to our traders, we secure trading accounts with Negative Balance Protection. It is a feature that automatically closes your transactions to protect your account before reaching negative balance.

28. How to disable 2FA (two-factor authentication)?

We will disable 2FA for your account, but first, we need to confirm your identity. Please send us a screenshot from your personal wallet, showing its address or transaction history. Wallet address must be the one used for deposit or withdrawal made to/from SimpleFX in the past. Transaction history must show at least one transaction made to/from SimpleFX in the past, including TX of a transaction.

If your account is verified, you can send us (using the email that you used to register your account) a new proof of identity, which is different than the one used for initial account verification.

After sending us the document or screenshot, as soon as we confirm that you are the true owner of the account, we will disable 2FA.

29. My demo account became inactive/expired. How can I re-enable it?

If you want to re-activate your demo account, please send a request via email to: or talk to our agent on LiveChat.

30. What are the differences between the jurisdictions of Saint Vincent and the Grenadines and the Republic of Mauritius on SimpleFX?

This table clearly outlines the differences between the two jurisdictions in terms of deposit methods, leverage, trading assets, and account currencies on SimpleFX.

AspectSaint Vincent and the Grenadines Jurisdiction Republic of Mauritius Jurisdiction
Deposit methodsVarious cryptocurrency and fiat deposit methods (including Skrill, Netteller and more) Bank transfer
Account currenciesVarious cryptocurrency and fiat account currencies EUR, GBP, and USD
Trading assetsAll available assets All available assets
LeverageUp to x1000 Up to x100


1. How long does it take to withdraw my money?

Wire transfer withdrawals can take 3-5 working days. Withdrawals via electronic payment systems, bank cards and crypto-currencies are processed within 24 hours. Note that withdrawal requests made during weekends will be processed on Monday.

2. Can I trade after making a withdrawal request?

Yes, money are debited from your trading account immediately. You are able to trade with the rest of your funds.\n

3. I used several electronic payment systems to fund my account and earned a profit/made a loss. How can I withdraw the money?

If you deposited using several payment systems and earned a profit/made a loss, you can withdraw funds with the payment system used for the largest deposit. Funds deposited via a wire transfer or a local deposit must be withdrawn using the bank account.

4. Can I transfer money between my trading accounts?

Yes, you may use the Internal Transfer option. The money will be transferred immediately. There is no fee for transfers between accounts with same currency.

5. Is it possible to charge back deposit to credit card?

Yes, it is the only way to withdraw funds which were deposited via credit card.

6. What happens if I do not deliver copy of credit card to SimpleFX?

In this case you will not be able to deposit or withdraw any funds using this credit card.

7. What happens if I use someone else`s credit card?

Payments using third party`s credit card are forbidden! In a case of this kind of payment amount transferred will be reduced by charge back fees and will be returned to credit card holder. Additionally there will be no possibility to make subsequent payments using this card in a future.

8. How much time do I have to deliver required documents?

There is no time limitation for delivering required documents. However if we do not receive these documents we may block the possibility to deposit using this credit card in a future.

9. Do you accept fiat (hard) currency?

Yes. You can open an account in 18 different hard currencies!

10. Why are Bitcoin deposits not instant?

For on-chain transfers, we require 1 confirmation from the Bitcoin network to process a BTC deposit. The confirmation time is independent of us and usually, the funds arrive within 1–30 minutes. However, a deposit may be delayed if the transaction fee is low or the network is overload.

You can send your BTC to and from the SimpleFX account instantly for free using the Lightning Network. Here’s a short guide.

11. Why are cryptocurrency withdrawals not instant?

To ensure the security of our Traders’ accounts, SimpleFX may take up to 24 hours to verify and process a cryptocurrency withdrawal request.

12. Can I exchange Bitcoins or other cryptocurrencies for hard currency?

It is impossible to exchange Bitcoin or other cryptocurrencies to any hard currencies through our website. However, you may trade all instruments in our offer using your crypto account.

13. Can I exchange Bitcoins or other cryptocurrencies for Tether (USDT)?

Unfortunately, conversion to Tether is not possible.

14. What is the minimum initial deposit required to open a new account?

There is no minimum deposit required to open an account. You may transfer as many funds as you want. However, it is good to check the required margin of the instruments. You may check it in our Trade Calculator. Here is a quick video tutorial.

15. What are the main rules regarding withdrawals?

Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process.

16. What are the main rules regarding deposits?

All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time.

17. Can I withdraw my money if I have an open position?

Yes, you can, given that at the moment of payment, your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

18. What documents are needed to perform my first fiat (hard currency) deposit?

In order to proceed with a non-bitcoin deposit, clients must pass an identity, residence and selfie verification process. For identity verification, we require a copy of a valid document that will confirm your name and date of birth (i.e. passport or national identity card). For residence verification, we require a copy of a document no older than 3 months that will confirm your actual residential address (i.e. bank statement or telephone, water or electricity bill).

19. What is a withdrawal fee?

A withdrawal fee is the fee you pay when you make a withdrawal. Check the SimpleFX withdrawal fees here.

20. Why is the amount received in my trading account smaller than the amount I sent?

SimpleFX does not charge their clients for deposits. If the deposit received on your trading account is smaller than the actual deposit you initiated, your bank may have charged some additional fees for the wire transfer. Please contact your bank to find out more about intermediary banks.

21. What is the conversion rate for Skrill and Neteller withdrawal fees?

If you deposit or withdraw USD via Skrill or Neteller, the fee conversion rate is 1:1. The conversion rate for other currencies is the same as what we offer for trading at the time the withdrawal request was submitted.

22. What is the conversion rate for account currency exchange?

The conversion rate for account currency exchange is the same as the rate we offer for trading at the time of submitting a withdrawal request.

23. Can I deposit to/withdraw from my friend’s/relative’s account/card?

Due to AML regulations, we do not accept deposits and withdrawals made by third parties. Your deposit can only be made from your own account/card, and the withdrawal has to go back to the source where the deposit was made.

24. Can I transfer funds from my trading account to another client’s trading account?

It is not possible.

25. I still didn't receive my ETH deposit. How long will it take?

Unfortunately, there is a chance that your payment was performed via smart contract, which means it cannot be accepted by SimpleFX. As a rule, we do not support smart contract payments due to security reasons. However, retrieving the funds sent via smart contract will be charged with 1% transaction fee (minimum 10$). This is clearly stated on the SimpleFX website in the Ethereum deposit section. Other possible reasons are that the (1) network is busy or that (2) the gas limit for a transfer was set too low.

26. What is a gas limit?

Gas is a transaction fee that you can set up in your wallet while making a transfer. SimpleFX requires a minimum of 32,000 gas for all transfers.

27. I have added a withdrawal wallet address for verification but did not receive a verification email. What should I do?

Please check the SPAM folder of your mailbox. If the email is still not there, please remove the wallet address from the list and add it again.


1. I invited my friends to SimpleFX, and they already made a deposit. However, I don’t see my affiliate revenue from referring them on my account. Why?

Your friends need to place a trade for you to get your affiliate revenue. You earn up to 50% of the trading spread generated from directly referred friends. Additionally, you get 5% of your friends’ revenue share, which they earn from the traders they have referred directly.

2. Why can't I see my affiliates’ names or contact information?

Due to SimpleFX’s Privacy Protection Policy, we do not share affiliates’ personal details or contact information. They will be visible in encrypted form in your Affiliate Panel.

3. I invited my friends to SimpleFX, they already registered. However, I can't see them as my referrals. Why?

Your friends have 24 hours to confirm the verification email sent to them by SimpleFX.

4. What methods can I use to withdraw money from affiliation?

You can use any payment method available for your country residence. Check the list of payment methods for each country here.

5. Can I change my referral?

Decision to choose your referral is final. Once chosen, referrals cannot be modified, since it would harm our affiliation network, which helps to introduce new clients to SimpleFX.

6. I have made a withdrawal of my earned affiliate commission, but I still did not receive it on my account. Why?

Your affiliate payout was most likely already sent to your virtual wallet. Now you can transfer it to one of your trading accounts to use it for trading or to withdraw it. To do that, please go to your Profile ⇾ Affiliate ⇾ Payout.

7. What are the affiliate tiers that you offer?

Basic tier has minimum 10% revenue as of a commission of turnover up to $5 for the previous 30 days. Silver tier has a minimum 15% revenue as of a commission of turnover between $5 and $500 for the previous 30 days. Gold tier has minimum 20% revenue as of a commission of turnover between $500 and $5 000 for the previous 30 days. Platinum tier has minimum 30% revenue as of a commission of turnover between $5 000 and $15 000 for the previous 30 days. Diamond tier has minimum 50% revenue as of a commission of turnover over $15 000 for the previous 30 days.


1. Do trades have expiration or settlement dates?

Opened orders do not have expiration nor settlement date. Unexecuted pending order expires after 180 calendar days beginning the date that the order was placed.

2. Can I trade using my mobile devices?

SimpleFX offers trading via mobile devices. Our web platform is fully adjustable to any software you are using. Mobile iOS app and Android app are available.

3. How do I check historical data regarding any symbol from the SimpleFX offers?

Charts of currency pairs displayed at SimpleFX date even a few years back. Please click on “W1” on the platform.

4. Can a rapid change in Bitcoin value influence my trading?

Yes, most of our trading instruments are quoted in FIAT currency, like USD, therefore their required margin is specified in USD. A change of BTCUSD exchange rate may influence the margin level on your account. Also, since cryptocurrency markets are open 24/7, your account’s equity, margin level or profit/loss on open positions may be changing constantly, even if the market of your traded assets is closed at the time.

5. Why does my equity/profit/loss change even though the market is closed?

The quoted currency of the instrument on which you have an open position is USD. Therefore, the point value is calculated in USD, and then recalculated to BTC to show profit/loss on your BTC account. Since BTC price jumped significantly, the profit/loss in BTC could also be affected. For example, for a 100 lot size position on TSLA.US stock, 1 point is worth 1 USD, which would be 0.004 BTC when BTC is worth 4000 USD, but 0.005 BTC when BTC is worth 5000 USD.

6. Why are spreads so high during the opening of the market?

The level of liquidity is usually much lower during market opening. Lower liquidity can cause higher market volatility. As a result, spreads are wider.

7. Is spread applied twice, first time during opening of the order and second time during closing of the order?

Spread is applied once during the opening of an order.

8. Why is the market frozen and prices do not change?

The most common reason for prices not updating is that the market is closed due to standard trading hours. Market can also be closed due to the holiday period. There may also be an issue with base exchanges (such as Binance, NASDAQ, CME, and EUREX). However, if you are certain that there is an issue with our system, do not hesitate to contact SimpleFX Support via email or Live Support immediately.

9. Are dividends paid to my account if I have an open position on Stock CFDs?

Yes. SimpleFX pays out the dividend equivalent if you are trading on stock CFDs. The dividend will be added to your equity for BUY order. If you have a SELL order, the dividend will be subtracted from your account equity. The day of ‘ex-date’ is each listed company decision. For your convenience, we announce the upcoming dividends on our blog at the end of every week.

10. Should I long or short?

If you assume that price will go up, you may open a long (buy) order. If you think that the price will go down, you may open a short (sell) order.

11. Can I partially close my position?

Yes. You can partially close a position using different methods. Please check this short video tutorial.

12. My stop loss or take profit order was not activated or was activated too early. Why?

Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price.

13. I just got margin called. What do I do?

Your equity fell below 80% of your Margin Level. In order to prevent you from stop out (automatic order closure, explained below), you should make an additional deposit.

14. My position was closed without my permission/I just got stopped out. Why?

When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses.

15. What is a swap and how do I calculate it?

If you hold a position overnight, you may be charged a swap fee, depending on the market that you trade. The swap charge is essentially the cost of rolling the transaction from one day to the next and it is subtracted from your account at 00:00 UTC.

SWAP points are presented in the SimpleFX Terms and Conditions and under “Symbol information” section in our trading app.

price*size of order*swap rate=swap value in quote currency

size of order → lot
swap rate → check Terms & Conditions
quote currency → second currency in a pair e.g. EURUSD

1 lot order (long) on BTCUSD: 43068 (current price)*1(order size)*-0.0548%(swap rate)=-23.59 USD(quote currency)

16. What time are the symbols closing today?

Symbols have different opening and closing times. You may check the closing time of a particular symbol by clicking on the symbol information. Additionally, you may visit the <SimpleFX Terms and Conditions.

17. Why are spreads changing?

SimpleFX offers floating spreads, which are obtained from top level liquidity providers. Spreads during the night sessions can be significantly higher than the standard spreads value during the day. Moreover, during important macroeconomic data releases, spreads can be wider than usual. With changing spreads, we offer better trading conditions during American and European trading sessions.

18. What is the source of cryptocurrency prices at SimpleFX?

The prices offered at SimpleFX come from the most liquid exchanges.

19. How do I calculate the required margin?

The required margin is calculated with this formula:
Size of order*contract size*current exchange rate*margin%*leverage rate=required margin in quote currency
leverage rate=100/account leverage
Other data can be found in the SimpleFX Terms and Conditions.

20. What value has 1 pip of BTCUSD?

Formula is: (order size*contract size*tick size)=1 pip in quote currency.
For BTCUSD order of 0.01 size, 1 pip is worth: 0.01*100*0.01=$0.01.
For BTCUSD order of 0.1 size, 1 pip is worth: 0.1*100*0.01=$0.1

21. What is your market gap policy? When I submit a pending order and the market opens with a gap, on what price will my order be executed?

The order will be executed on the first price available when the market opens. If an order has a preset Stop Loss/Take Profit levels, and the order activation price and Stop Loss/Take Profit are both within the gap, the order will not be opened.

22. Is it safe to use SimpleFX for Bitcoin trading?

Yes, we take great precautions to ensure security of our system and we constantly monitor our network for any suspicious activities. However, we can not provide security for bitcoins stored on users' computers, so it is important to take additional steps to ensure that your bitcoin wallet remains protected from users other than yourself.

23. I don’t own cryptocurrency. Can I trade Bitcoin or other coins at SimpleFX?

Yes. You can deposit fiat currency and trade cryptocurrencies: BTCUSD, ETHUSD, LINKUSD, LTCUSD and others.

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