TiMi AI
Cybersecurity awareness
At SimpleFX your trust and security are our top priorities. We are aware that some individuals are impersonating us and contacting our valued clients in unauthorized ways. To ensure your safety and confidence in our services, we want to clarify our business model and provide guidance on how to distinguish legitimate communication from fraudulent attempts.
info
Our business model
Communication protocol
We only communicate with our clients through official channels - our support email.
We never initiate phone calls to offer our services.
Transparency
SimpleFX operates through three companies: 8TECH SVG LTD (Saint Vincent and the Grenadines), 8TECH LTD - regulated by the FSC in Mauritius - and 8TECH ZA (PTY) LTD, authorized by the FSCA in South Africa. Any communication you receive from us will clearly identify which entity is contacting you.
Protecting
Protecting yourself
Beware of Unsolicited Calls: If someone claims to be from SimpleFX and calls you without prior arrangement, exercise caution. We do not engage in unsolicited phone calls.
Verify Communication: Always verify the authenticity of any communication you receive from us. Genuine messages will come from our official email addresses and will be from basitfx.com domain.
Beware of Fake Reviews: Some scammers may post false reviews discrediting our brand and encouraging you to open accounts on other websites, promising certain profits in return. Please disregard such fraudulent activities and rely on official brands communications.
Security tips
Account security best practices
Enable two-factor authentication (2FA): Activate 2FA in your SimpleFX account settings. This adds an essential layer of protection even if your password is compromised.
Check the sender's email domain: All legitimate messages from SimpleFX come exclusively from addresses ending in @simplefx.com. Variations like @simplefx-support.com or @simplefx.net are fraudulent.
Use a strong, unique password: Never reuse passwords across platforms. Consider using a password manager to keep your credentials secure.
Reporting
Reporting suspicious activity
Describe how the scammer approached you (call, email, social media)
Attach any messages, screenshots, or links you received
Your vigilance helps us protect the entire SimpleFX community. If you receive any unauthorized communication claiming to be from us, please report it immediately. We review every report and use the information to update our security guidance.
Verify
Is this really SimpleFX?
If you're unsure whether a message, call, or account is genuinely from us - use this page as your reference.
Legitimate SimpleFX contact:
Legitimate SimpleFX contact:
- Emails come only from @simplefx.com addresses
- Support is available via livechat inside the app
- Our social accounts are listed and linked below
- Call you - we do not contact clients by phone under any circumstances
- Ask for your password, 2FA code, or private keys
- Promise guaranteed profits or ask you to recruit others
- Send you personal messages via Telegram, WhatsApp, or social media DMs
Our official channels:
- Website: basitfx.com
- Support email: support@simplefx.com
- Livechat: inside the app only
- X (Twitter)
- YouTube
- Telegram
- TikTok
- Discord
Thanks!
Your trust matters
SimpleFX Group is committed to providing honest, reliable, and transparent services. Our regulated entity, 8TECH LTD (FSC Mauritius, license GB23201604), oversees CFD trading operations and upholds the highest standards of client protection. We are dedicated to safeguarding your interests and ensuring a positive experience with us.
If you ever have doubts or concerns about the authenticity of any communication you receive from us, please contact our support team immediately. Your security is our utmost priority, and we appreciate your vigilance in helping us combat fraudulent activities.
Thank you for choosing SimpleFX as your trusted broker. We look forward to continuing to serve you with integrity and excellence.
